Privacy Policy

Privacy Policy

1. Introduction

Updateresume.com (“we,” “our,” or “the Service”) provides a range of career-related tools and services, including ATS-friendly resume optimization, resume score improvement, a free Application Tracker, and AutoJobApply, a premium service that identifies relevant job opportunities and submits applications on your behalf.

This Privacy Policy explains what information we collect, how we collect and use it, when and with whom we may share it, how long we retain it, and the choices and rights available to you regarding your personal information.

By accessing or using Updateresume.com or any of its services, you acknowledge that you have read and agree to the terms of this Privacy Policy.

2. Information We Collect

We collect different types of information depending on how you use our services and which features you choose to access.

Account Information

When you create an account using your email and password or Google Sign-In, we collect and store your email address. If you register through Google, we may also receive basic profile information provided by Google, such as your name and profile picture.

We use this information to create, authenticate, and manage your account and to display your identity within the Service.

Resume Content – Edit Flow

When you upload a resume in PDF or DOCX format for optimization, we extract its text and send the extracted content to our AI service provider, Groq, solely for generating your optimized resume and related feedback.

PDF files are processed using an open-source text extraction tool. DOCX files are processed using an open-source extractor that does not transmit the original file outside our servers.

Your original uploaded file is stored temporarily during processing and automatically deleted afterward.

We retain the optimized PDF generated through the Service so you can download it again from your dashboard. We also store related processing information, including resume scores, feedback, the original filename, and detected keywords.

Resume Content – Build Flow

When you create a resume using our in-app editor, the information you enter may include personal details, work experience, projects, education, skills, certifications, awards, and other resume-related content.

Your resume information is saved to your account only when you click Save Changes, allowing you to return to and continue editing your draft later.

Before you save, the information remains within your browser session and is not transmitted to our servers.

If you begin creating a resume without being logged in, your draft remains stored locally in your browser. It is not saved to our servers unless you create an account and explicitly save it.

Resume Previews on Your Dashboard

To display visual previews of your resumes on your dashboard, we generate a small image of the first page of each resume, using either its PDF file or the content of a saved draft.

These preview images are stored privately in our file storage and are accessible only through your account. They are used exclusively to display your resumes on your dashboard.

Preview images are deleted when you delete the corresponding resume or your account.

Reusing Previously Created Resumes

If you have previously completed or analyzed a resume, you may choose to duplicate it as the starting point for a new Build draft.

This feature copies the resume content, selected template, and applicable personal information fields into a new draft so you can make further changes without starting from scratch.

The original resume remains unchanged in your dashboard. This feature does not collect additional personal information or share your information with other parties.

You may delete the new draft or the original resume from your dashboard at any time.

Photo Uploads and Photo-Enabled Templates

Our system currently accepts PDF and DOC files only. Photo uploads for templates that support profile pictures are planned for a future software update and are not currently available.

Personal Information Fields in Selected Templates

Certain resume templates allow you to provide optional personal information that will appear in the generated resume.

Depending on the template selected, these fields may include:

OFW Templates: Date of birth, nationality, marital status, visa status, driver’s license information, and languages.
Cruise Ship Template: Nationality, languages, and sea-duty availability.
Service, Hospitality & Trades Template: Languages only.

This information is stored as part of your resume draft and included in the generated PDF.

These details are not shared with third parties unless you choose to use the Build + Analyze feature, in which case the relevant resume content may be processed by our AI service provider.

Payment Information

We do not receive or store your complete credit card, bank account, or e-wallet credentials. All payment information is handled directly by PayMongo, our payment processor.

We retain limited transaction records necessary to manage payments and your account, including checkout session IDs, PayMongo payment IDs, credits purchased, payment amounts in Philippine pesos (PHP), transaction status, and timestamps.

This information is used to update your credit balance, provide payment confirmations, and fulfill our accounting and tax obligations.

Email Engagement Data

We record information about transactional and reactivation emails sent to you, including campaign identifiers and sending timestamps.

This helps us prevent duplicate emails about the same subject and respect your email communication preferences.

Advertising Attribution

If you visit Updateresume.com through a Meta advertisement on Facebook or Instagram, we may collect Facebook click identifiers, campaign tracking parameters (UTMs), your IP address, and your browser user-agent information during registration or checkout.

We use this information to measure advertising performance and determine which campaigns generate registrations and purchases.

Additional information about our use of Meta advertising services is provided in Section 5.

Customer Support Chat

When you contact our support team through the in-app chat, we store your messages so that your conversation history remains available.

For credit-related inquiries, we may also attach a snapshot of your recent credit transactions to help us provide accurate assistance.

An automated AI assistant processes your messages to answer common questions. If your inquiry requires further assistance, it is forwarded to a member of our support team, who will respond through the same chat.

Your support conversations and related transaction snapshots are accessible only to authorized support personnel and are processed by our AI service provider, Groq.

Some older support requests originally submitted through email may also be handled through this process.

Feedback and Reviews

After completing a resume optimization, you may submit a rating from 1 to 5 stars and an optional written comment.

With your feedback, we may choose to display approved reviews publicly on our website as testimonials. Public testimonials will use only your first name and last initial (for example, “Maria S.”) together with your resume role (for example, “Registered Nurse”).

Before publication, reviews are screened using an automated filter designed to remove contact details and other personal information from submitted comments.

We will not publicly display your email address, phone number, full surname, or other contact information.

You may request the removal of your published review at any time by contacting support@Updateresume.com.

Usage and Service Reliability Data

We use Sentry for error monitoring and optional session replay. Session replay is configured to mask all text and block all media. We also configure Sentry to prevent the transmission of personally identifiable information.

We use PostHog for product analytics, including page views and feature usage, to understand how users interact with our services.

Our backend logs do not contain raw request bodies, including the actual content of uploaded resumes.

Application Tracker

The Application Tracker is a personal tool that allows you to organize and monitor your job applications.

We store the information you enter manually or that AutoJobApply adds on your behalf, which may include:

Company names and job titles.
Links to job postings and the platforms where they were found.
Salary information and notes.
Application and interview dates.
Application status updates and personal notes.
Submitted job descriptions.
The resumes used for each application.

If you enter contact information for a recruiter, hiring manager, or other company representative, we store that information solely to help you manage your job applications.

We do not contact these individuals or share your Application Tracker information with other parties.

Your tracker entries are private to your account, and you may delete individual entries or all your entries at any time.

The Application Tracker is free to use and does not consume credits.

AutoJobApply Settings and Application Answers

When you use AutoJobApply, we collect and store the information you provide during setup, including:

The resume you want to use for applications.
The job roles you are interested in.
Your preferred work arrangements, locations, employment types, minimum salary, shifts, and required years of experience.
Your answers to common employer questions, such as expected salary, notice period, earliest available start date, and willingness to relocate.

We use this information exclusively to identify suitable job opportunities and complete applications you have authorized us to submit.

Without an active AutoJobApply pass, you can still browse job postings for free. To identify relevant opportunities, we use the job titles and preferences you have configured in AutoJobApply. If you have not configured these preferences, we use information from your latest completed resume, including your job title, most recent position when no title is available, city, and years of experience.

Browsing job postings without an active pass does not result in any application being submitted, and no application information is sent to employers.

Your Existing Resume for AutoJobApply

If you upload an existing PDF resume for AutoJobApply, we store it privately and submit the original file to employers when you apply, with the exception that we remove the name of the software program that generated the document from its file properties.

To prepare application forms and generate cover letters, we extract the resume text and send it to our AI service provider, Groq, for organization into structured sections.

These extracted sections are stored alongside your uploaded resume.

Your uploaded resume is deleted when you delete your account or earlier if you request its removal by contacting support@Updateresume.com.

Additional Documents for AutoJobApply

Some job postings require supporting documents, such as certificates, diplomas, or transcripts of records.

You may upload these documents to AutoJobApply. They are stored privately in our file storage and attached only to applications that you choose to submit through AutoJobApply.

Job Postings and Job Matches

We collect publicly available job postings from job websites and company career pages.

The information collected may include job titles, company names, locations, salary details, job descriptions, and application instructions.

These postings do not contain personal information about you.

When a posting matches your preferences, we save a copy of the posting alongside your job match. This may include the information provided in the posting, the application we prepared, the date and time it was sent or submitted, and whether the employer responded.

We retain these records so your Application Tracker and follow-up features continue to function even if the original job posting is removed from the source website.

Applications Sent Through Your Gmail Account

When AutoJobApply sends an application or follow-up message through your connected Gmail account, we store the following information:

Recipient email address.
Email subject and message content.
Attached files.
Date and time the message was sent.
Gmail message and conversation identifiers.

We retain this information so that subsequent follow-ups can remain within the same email conversation and so you can review exactly what was sent.

We do not access, read, or store other messages in your Gmail mailbox.

Cover Letters (Max Pass)

When generating a cover letter for a particular job opportunity, we send your resume content and the relevant job posting to our AI service provider, Groq.

The generated cover letter is stored with the corresponding job in your AutoJobApply queue, including any edits you make.

It is used exclusively for the application associated with that job.

Saved Application Answers

We store answers to common employer questions so that the same or similar questions can be answered more efficiently in future applications.

These answers may come from:

Responses you enter into job application forms for questions that our Chrome extension initially leaves unanswered, including changes you make to answers automatically filled in by the extension. These responses are saved when you click the job site’s Submit button. Until then, your entries remain in your browser.
Answers you provide directly through an AutoJobApply job card.
Answers you manually add through AutoJobApply Settings.

We do not save questions that our extension is designed never to transmit to our servers, as described in the Chrome extension section below. We also exclude questions that apply only to a specific job, such as how you heard about the opportunity.

We retain a maximum of 200 saved answers. Each answer may include the company name associated with the job for which it was provided.

You can view, edit, add, or delete these answers through AutoJobApply Settings under My Answers → Other Saved Answers.

Your saved answers remain stored until you remove them or delete your account.

AutoJobApply Chrome Extension

If you install our Chrome extension, it can automatically fill in job application forms on supported job websites using your resume and saved AutoJobApply answers.

The extension operates only on the job websites listed when you install it, websites you individually authorize through Chrome’s permission prompts, or pages where you explicitly activate it by clicking its button. It does not have unrestricted access to every website you visit.

When you open a job from your AutoJobApply list, our website communicates the selected job information to the extension, which then opens the corresponding posting. No additional information is added to the job posting’s URL.

When a JobStreet or Indeed application redirects you to a company’s own website, the extension reads the destination website’s name from the redirect within your browser. This information is used only to request permission to operate on that website. It is not transmitted to our servers, and the extension does not inspect other redirects.

The extension reads application forms on supported pages but never submits an application automatically on your behalf. It also does not collect your general browsing history.

Resume Upload Handling on Job Websites

Some job websites, including JobStreet, automatically save uploaded resumes to your account on their platform.

If the website already has the same resume file saved, our extension selects the existing file instead of uploading it again.

To support this feature, the extension stores the filenames of documents it has uploaded to each supported website, together with a short identifier for each file version. This information remains in your browser and is never transmitted to our servers.

After attaching a document, the extension checks whether the website successfully accepted it by reading the website’s own file-related messages, including notification pop-ups, within your browser. It then informs you if the website rejected the document.

If a website rejects a file because its filename is too long or contains unsupported characters, the extension may attach it again using a shorter filename. It also remembers locally which websites require shorter filenames.

These file-handling details remain in your browser and are not transmitted to our servers.

Form Progress and Question Tracking

While filling out an application, the extension temporarily remembers which form questions it has already completed.

This information helps preserve your own changes when you return to a previously completed step.

Only the questions themselves are remembered, not your answers. This information remains in your browser until you close it and is not sent to our servers.

Application Questions and AI Processing

To help answer application questions, the extension sends the relevant question information to our servers. This includes field labels and available choices, but not the answers you have typed into the form.

Certain questions are answered directly using information from your resume and AutoJobApply preferences. These include questions requesting:

Your name, email address, phone number, or city.
Your preferred shifts.
Your preferred work arrangements.
Your preferred employment type.
Your selected job locations.

Other application questions may be sent to our AI service provider, Groq, together with the following information:

Your resume, excluding your email address and phone number.
Your saved answers page.
Your AutoJobApply job preferences.
Your other saved application answers.

The AI provider is instructed to generate answers only when the supplied information reasonably supports them.

The extension never transmits the following types of questions or information to our servers or AI provider:

Gender, race, ethnicity, disability, health, veteran status, religion, marital status, or date of birth questions.
Consent checkboxes and signature fields.
Passwords.
File uploads.
Government identification numbers.
Bank account or payment card numbers.

Application Confirmation and Extension Usage Statistics

When a supported job website confirms that an application has been submitted, the extension informs our servers so the corresponding job can be marked as applied for in your Application Tracker.

The extension also sends anonymous usage counts for each supported job website, such as the number of questions detected and completed.

These statistics do not include the actual questions or your answers. They contain only the website’s domain name (for example, jobs.lever.co, not the specific page URL) and the relevant counts. They are stored without your name or account information to help us identify websites where the extension may need improvement.

LinkedIn Functionality

On LinkedIn job pages, our extension does not automatically fill out forms or modify page content.

After you submit an application using LinkedIn’s own application button, the extension checks the page for LinkedIn’s application confirmation.

If the job is included in your AutoJobApply list, the extension informs our servers that the application was submitted. This matching process is performed within your browser.

When you click LinkedIn’s Apply button for a job in your AutoJobApply list, the extension temporarily remembers that job in your browser for 15 minutes. This allows it to identify and assist with the external company application form opened by LinkedIn.

This temporary information remains in your browser.

The extension does not send us any other LinkedIn activity. It does not report which LinkedIn jobs you browse or apply to outside your AutoJobApply list.

Chrome Extension Authentication and Account Connection

The extension authenticates through its own access key, which you can revoke at any time through AutoJobApply Settings.

You connect the extension to your account either through our website or by using a connection code provided in AutoJobApply Settings.

The extension stores its authentication key and a short account identifier that allows our website to determine which FixResume account it is connected to. This identifier does not contain your email address.

When you sign out of FixResume, our website notifies the extension and disconnects it from the account on that computer. This provides additional protection when using shared computers.

Your browser then stores a temporary record for 30 days containing the short account identifier, but not your email address. This allows our website to explain why the extension is no longer connected when you sign in again.

This temporary record remains in your browser and is not transmitted to our servers.

If you configure AutoJobApply on your phone and request assistance completing the setup on your computer, we may email you a link that allows you to continue the setup process on your computer.

Feature Usage Counts

We collect daily usage counts for selected features, such as opening job postings or generating interview preparation kits.

These counts help us understand which features are useful and identify opportunities to improve the Service.

We collect usage counts only, without storing the associated content. These records are deleted after one year.

3. Google Sign-In and Gmail Integration

Google Sign-In

When you choose to sign in using Google, we use Google OAuth solely to authenticate you and create or access your account.

We receive your email address and basic profile information, such as your name and profile picture, according to the permissions you authorize through Google’s OAuth process.

Google Sign-In does not give us access to your Gmail messages, Google Drive files, or other Google account information.

Optional Gmail Connection for AutoJobApply

AutoJobApply offers an optional Gmail integration that allows applications and follow-up messages to be sent directly from your own Gmail address.

This is a separate feature that you must explicitly enable through AutoJobApply.

When you connect your Gmail account, we request permission to send emails on your behalf using Google’s gmail.send permission scope. We also obtain your Gmail address to identify the account from which messages will be sent.

This permission is used exclusively to send messages that you configure or authorize through AutoJobApply, including:

Job application emails.
Application follow-ups.
Thank-you messages.
Messages declining or withdrawing from a job opportunity.

Messages are sent to the employer addresses displayed to you in AutoJobApply.

Gmail Access Limitations and Data Protection

Our Gmail integration operates under the following restrictions:

We cannot read, search, modify, or delete messages in your Gmail mailbox. The permission we request does not allow these activities.
Google’s connection key is stored in encrypted form and used exclusively to send the messages described above. We do not share this key with other parties.
We do not use Google user data for advertising, sell it, or use it to train AI models.
Our personnel do not routinely read emails sent through AutoJobApply. Access may occur only when you request support regarding a specific message, when necessary to investigate suspected abuse or maintain service security, or when required by law.

You may disconnect your Gmail account at any time through AutoJobApply Settings or by removing FixResume from the third-party applications page in your Google Account.

When you disconnect Gmail, we delete the stored connection key and request that Google revoke the associated authorization.

Our access to and use of information received through Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

4. How We Use Your Information

We use the information we collect for the following purposes:

Providing and operating our services: To perform resume analysis and optimization, create resumes, generate PDFs, store optimized resume files, support photo embedding where applicable, and manage account credits.
Processing payments: To process transactions, update credit balances, confirm purchases, and maintain payment records.
Sending service-related communications: To deliver account notifications, payment receipts, resume-ready confirmations, support responses, job application updates, and other necessary operational messages.
Operating AutoJobApply: To identify relevant job opportunities, prepare applications, submit applications you authorize, and manage scheduled follow-ups, thank-you messages, and other communications you configure.
Providing resume editing features: To generate live previews and preserve your editing experience while you work on a resume.
Communicating with you: To respond to inquiries and provide important information about your account or the Service.
Improving service performance: To monitor errors, improve reliability, and understand how users interact with our features.
Managing feedback and testimonials: To review submitted feedback and, where approved, display testimonials in the limited format described in Section 2.

What Information Employers Receive

When AutoJobApply submits an application on your behalf, the employer receives only the information necessary for that application, including:

Your application email sent from your own email address, or the information entered into the employer’s application form.
Your resume.
Any additional documents you explicitly choose to attach.

We do not add our company name, website links, logos, or tracking information to the materials employers receive.

We do not otherwise distribute your personal information to employers.

Employer replies are delivered directly to your own inbox. We do not have access to those replies unless you choose to share information about them through your Application Tracker.

Use of Information for AI Processing

We do not use your resume content, uploaded photos, or other personal information to train AI models.

Resume content sent to Groq is processed in real time under our agreement with Groq, which does not use API data to train its models.

Optical character recognition (OCR) is used only when our primary text extraction process cannot read a file, as further explained in Section 5.

5. Third-Party Services

We use selected third-party providers to support the operation, security, and functionality of Updateresume.com.

These providers may process certain information on our behalf, depending on the features you use.

Supabase – Authentication, Database, and File Storage

We use Supabase to provide account authentication, database services, and private file storage.

Stored information may include optimized resumes, resume-related files, and OFW-template photos where applicable.

Data protection measures are implemented according to our Supabase configuration and available infrastructure features, including encryption at rest, access controls, and database-level row security.

Groq – AI Processing

We use Groq for selected AI-powered features, including:

Resume analysis and optimization.
Automated customer support chat responses.
Extracting factual information and application questions from job postings.
Suggesting related job titles for your selected roles.
Determining whether job titles describe similar types of work, using job titles only and without information about you.
Generating application emails, follow-up messages, and interview preparation kits.
Organizing uploaded resume content into structured sections.
Supporting other AutoJobApply processes described in this Privacy Policy.

For application-question assistance, information may include your resume content, saved answers, job preferences, and other relevant application information, excluding your email address and phone number.

Information submitted to Groq is used for the requested processing rather than for training AI models.

Google Cloud Vision – Optical Character Recognition

We use Google Cloud Vision for OCR in the Edit flow in the following situations:

When a scanned or image-based PDF cannot be properly read by our primary text extraction tool, pypdf.
When you upload a JPG or PNG resume image, since image files do not contain directly readable machine text.

The relevant pages or images are transmitted to Google’s Vision API solely for text recognition.

Google does not retain this information for AI model training.

Google Gmail API – Optional Email Integration

If you connect Gmail to AutoJobApply, we use the Gmail API to send the messages you authorize through your own Gmail account.

This integration operates under the gmail.send permission described in Section 3.

Job Websites and Company Career Pages

AutoJobApply retrieves publicly available job postings from external job websites and company career pages.

We do not send your personal information to these websites simply by collecting their publicly available postings.

If you use our Chrome extension, it can assist you in completing application forms directly within your browser. You remain in control of submitting applications on those websites.

PayMongo – Payment Processing

PayMongo processes payments made through our Service.

Your complete payment credentials are handled by PayMongo. We receive only the transaction information and identifiers required to confirm payments and update your account credits.

Resend – Email Delivery

We use Resend to deliver transactional and reactivation emails, including account notifications, payment confirmations, scheduled email sequences, and product launch announcements.

We provide Resend with the email address and rendered email content necessary to deliver these communications.

We do not use Resend for marketing email campaigns. The Marketing tier is intentionally not enabled on our account.

Cloudflare – Website Infrastructure and Protection

Cloudflare provides our website’s content delivery network (CDN), DNS services, and protection against distributed denial-of-service (DDoS) attacks.

Sentry – Error and Performance Monitoring

We use Sentry to monitor application errors and performance.

Session replay is configured to mask all text and block all media. Personally identifiable information is disabled in our Sentry configuration.

PostHog – Product Analytics

We use PostHog to analyze general product usage, including page views and feature interactions.

We do not transmit resume content, uploaded photos, or other sensitive personal information to PostHog.

Meta (Facebook and Instagram) – Advertising Measurement

We use the Meta Pixel and Conversions API to measure the effectiveness of our Facebook and Instagram advertising campaigns.

When you arrive through a Meta advertisement, we may share the following information with Meta:

Your email address in hashed, one-way SHA-256 format.
Facebook click and browser identifiers.
Advertising conversion events, such as account registrations and completed purchases.
Relevant purchase values in Philippine pesos (PHP).

We do not share your unencrypted email address, resume content, or uploaded photos with Meta.

You may limit advertising-related tracking through your browser settings, an ad blocker, or your Meta advertising preferences.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, and meet applicable legal and business requirements.

The following retention practices apply:

Account Information and Resume Data: Account information, optimized PDFs, resume preview images, uploaded photos, and personal information fields are retained while your account remains active.
Inactive Build Drafts: Build drafts that have not been opened for 30 days are automatically deleted to free up storage space.
Job Postings: Publicly collected job postings are generally deleted approximately 14 days after their original publication date. However, a copy associated with your job match remains available in your Application Tracker until you delete it.
AutoJobApply Data: Your AutoJobApply settings, application answers, saved answers, supporting documents, job matches, prepared emails, and Application Tracker entries are deleted when you delete your account.
Gmail Connection Data: Stored Gmail authorization keys are deleted when you disconnect Gmail or delete your account. In either case, we also request that Google revoke the associated authorization.
Support Conversations and Testimonials: After account deletion, support tickets and submitted testimonials may be retained for up to 12 months for dispute resolution, fraud prevention, and auditing purposes. After this period, they are deleted or fully anonymized.
Payment Records: Certain payment records may be retained beyond account deletion when required by applicable accounting or tax regulations.

If you wish to delete your account and associated information, including uploaded photos and personal information fields, contact us at support@Updateresume.com.

We will process your request in accordance with our systems, applicable legal requirements, and the retention obligations described in this policy.

7. Security

We implement industry-standard security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

Encryption of information during transmission and at rest where supported by our infrastructure.
Database-level row security.
Signed, time-limited URLs for downloadable files.
Restricted access controls for stored information and internal systems.

When you create or set a password, our authentication provider checks it against the publicly available Have I Been Pwned database of compromised passwords.

For this check, only the first few characters of a one-way scrambled representation of your password are transmitted. Your actual password is never sent to that database, and the check information is not stored.

Although we take reasonable steps to protect your information, no online service or electronic storage system can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account password and protecting access to your account.

8. Cookies and Session Data

We use cookies, authentication tokens, and browser storage technologies when necessary to operate the Service and maintain your account sessions.

These technologies include:

Authentication and Session Tokens

We use session and authentication tokens to keep you signed in and ensure that the Service operates correctly.

Browser Local Storage

During the Build flow, we use your browser’s local storage to preserve resume form information when you are redirected to create or access an account.

This helps prevent your unfinished resume from being lost during the registration process.

Chrome Extension Storage

If you install our Chrome extension, certain information is stored locally in your browser’s extension storage, including:

The extension’s authentication key.
The names of files uploaded to individual job websites.
Information identifying websites that accept only shorter filenames.

This information supports the extension’s functionality and is not transmitted to our servers unless otherwise explained in this Privacy Policy.

Meta Advertising Cookies and Identifiers

If you arrive through a Facebook or Instagram advertisement, the Meta Pixel may use advertising identifiers and cookies to measure registrations and purchases resulting from our campaigns.

You can restrict these technologies through your browser settings or an ad blocker.

We do not use tracking cookies for other advertising purposes, and we do not sell your personal information.

9. Email Categories and Opt-Out

We send two main categories of email communications.

Transactional Emails

Transactional emails are operational messages directly related to your account, purchases, or use of our services.

Examples include:

Welcome and account notifications.
Payment confirmations and receipts.
Notifications that your resume is ready.
Customer support responses.
Payment failure notifications.
Job application failure and refund notifications.
AutoJobApply pass confirmations.
Weekly application progress reports.
Reminders about scheduled follow-ups or upcoming interviews.
Notifications that your AutoJobApply pass is about to expire.

These emails are necessary to keep you informed about important account activities and service operations. They cannot be disabled independently without closing your account.

Reactivation Emails

Reactivation emails are occasional messages intended to encourage you to return to or continue using the Service.

They may include:

Reminders when you have not used the Service for a period of time.
Notifications about low credit balances.
Follow-up messages asking whether you have secured an interview or job.
One-time announcements when we launch a major new feature.
A reminder when you begin purchasing credits but do not complete checkout, generally sent approximately one hour later and no more than once per week.

You may unsubscribe from reactivation emails at any time through any of the following methods:

Visit /settings/email in your account settings.
Click the one-click unsubscribe link included in any reactivation email.
Send an opt-out request to support@Updateresume.com.

We maintain opt-out preferences at both the database and email-sending levels to ensure that your choice takes effect immediately.

10. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request access to the personal information we hold about you.
Right to Correction: Request corrections to inaccurate or incomplete personal information.
Right to Deletion: Request the deletion of your personal information, subject to applicable legal and operational requirements.
Right to Object: Object to certain types of personal data processing.
Right to Restriction: Request restrictions on certain processing activities where legally applicable.

To exercise these rights, submit a privacy-related request, or ask questions about how we handle your information, contact us at:

support@Updateresume.com

We will review and respond to your request in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may revise or update this Privacy Policy periodically to reflect changes in our services, technology, data practices, or applicable legal requirements.

Whenever we make changes, we will publish the updated policy on this page and revise the Last Updated date accordingly.

Your continued use of Updateresume.com after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact us at:

Email: support@Updateresume.com

Website: Updateresume.com